Warranty Policy
Manufacturer Limited Warranty
If your battery is not registered within 90 days of purchase, the warranty will commence from the battery's manufacturer date. Proof of ownership is required. The warranty is non-transferable.
Product Registration Page:
Warranty Coverage by Model
| Product Line | Total Warranty Period (Years) | Free Replacement or Repair Period (Years) |
| Lithium | ||
| 36V Golf Models | 8 | 3 |
| 48V Golf Models | 8 | 3 |
| 72V Golf Models | 8 | 3 |
| Chargers | ||
| IP67 Waterproof Models | 2 | 2 |
| IP65 Waterproof Models | 2 | 2 |
| Accessories | ||
| Monitor | 1 | 1 |
| Remote Power Buttons | 1 | 1 |
| Step Down Converters | 1 | 1 |
| All Other Accessories | 1 | 1 |
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All ExxPower Battery Models
If a valid warranty claim is filed and the battery cannot be repaired:
- Years 1–3: The defective battery will be repaired or replaced with a similar product.
- Years 4–5: A similar product will be provided at a 40% discount off the then-prevailing listed retail suggested price.
- Years 6–8: A similar product will be provided at a 25% discount off the then-prevailing listed retail suggested price.
ExxPower Batteries Warranty Repair Process
Step 1: Initiate a Repair Request
Start your warranty repair process by logging into our repair page:
https://docs.google.com/forms/d/15TJwidYdD1cm_mz5Y_cXKsSALlbIz3zmlbdmzfXgw-A/edit?pli=1
Fill in the required information, including the battery serial number and a brief description of the issue you are experiencing. Please attach any necessary photos.
Once submitted, your claim will be reviewed. If approved, you will receive a prepaid FedEx label to send the product to us for repair. (You are responsible for the return shipping costs for diagnosis and repair.)
Step 2: Return the Battery to Us
Package the battery carefully to ensure it is protected during shipping. If you need the original packaging and foam, you can request it for a fee of $25.
Prepare your shipment and use the prepaid FedEx label to return the product to us.
Step 3: Repair Process
Upon receiving the battery, our technicians will evaluate it in accordance with the warranty terms and perform the necessary repairs.
We will keep you informed of the repair status, with a typical turnaround time of 3–10 days.
Step 4: Return of the Repaired Battery
Once the repair is complete, we will return your battery to you.
You will receive a tracking number via email after the package has been shipped. ExxPower Batteries will bear the return shipping costs in accordance with the warranty policy.
Note: Customers are responsible for the return shipping costs to send the product to our factory for diagnosis and repair. ExxPower Batteries will cover the cost of returning the repaired product to you.
Warranty Coverage for (LiFePO4) Batteries
8-Year Limited Warranty
ExxPower Batteries warrants that each ExxPower Battery brand (LiFePO4) battery sold by any authorized distributor or dealer is free from manufacturer defects for 8 years from the date of sale (“Warranty Period”), as evidenced by the buyer’s sales receipt.
Exclusions from Warranty
This limited warranty does not cover any battery under the following circumstances:
① Damage caused by inadequate or improper fixation
② Improper installation, use, maintenance, or repair
③ Loose battery terminal connections; batteries connected in series exceeding 4 units (higher than 48V)
④ Reverse polarity connections; improper storage conditions, including exposure to extreme temperatures above 140°F or below -40°F, fire, water, or storing the battery in a fully discharged state
⑤ Any short circuit caused by accidental, intentional, or unintentional connection of positive and negative terminals
⑥ Damage caused by impact, accident, collision, or drop
⑦ Undercharging/overcharging the battery in violation of the Battery User Manual
⑧ Use with faulty third-party products
⑨ High resistance due to corroded terminals, poor crimping, or insufficient cable size
⑩ Battery failure due to electrical system malfunctions
⑪ Batteries that have been opened, modified, or tampered with in any way
⑫ Batteries used for applications beyond their designed and intended purpose, including repeated engine starting or consuming amperage exceeding the battery’s rated discharge current
⑬ Batteries that have not been charged for more than 1 year (batteries require regular charging to maintain health)
⑭ Batteries used in commercial applications with repeated discharge depths exceeding 80% within 24 hours
ExxPower Accessories
1-Year Limited Warranty
ExxPower Batteries warrants that each accessory component (including chargers, battery monitors, voltage reducers, and all other accessories sold by ExxPower Batteries or its authorized distributors or dealers) is free from manufacturer defects for 1 year from the date of sale (“Warranty Period”), as evidenced by the buyer’s sales receipt. All accessory components are fully replaceable during this period.