Shipping policy

Welcome to ExxPower! We are committed to providing you with high-quality golf cart batteries and excellent customer service. To ensure a smooth and reliable shipping experience, please review our shipping policy below.

Order Processing

  • Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Methods and Delivery Times

  • Standard Shipping: We offer standard shipping on all orders within the continental United States. Delivery typically takes 3-7 business days.

  • International Shipping: Currently, we do not offer international shipping. We only ship within the United States, including Alaska and Hawaii.

Shipping Rates

  • Free Shipping: We offer free standard shipping on all orders within the continental United States.

Shipping Restrictions

  • PO Boxes: We do not ship to PO Boxes. Please provide a physical address for delivery.

  • Hazardous Materials: Due to regulatory restrictions, certain products may be classified as hazardous materials and cannot be shipped to all locations. If your order contains such items, we will contact you with alternative shipping options.

Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your order's progress through the carrier's website.

  • If you have not received your tracking information within 3 business days of placing your order, please contact our customer service team at support@exxpower.com for assistance.

Delivery Issues

  • Delayed Delivery: While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions, carrier delays, or holiday seasons. We appreciate your understanding and patience.

  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund.

Address Changes

  • If you need to change the shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed and shipped.

Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Return Policy] page.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at support@exxpower.com . We are here to assist you.

Thank you for choosing ExxPower. We appreciate your business and look forward to serving you!